FAQ's

How much does the delivery of my product cost?

Every order automatically comes with free Worldwide Shipping and Delivery.

Will I have to pay import charges on any of my orders?

No, none of our products require any import charges to be paid.

I have a discount code, how do I apply it?

You enter the promotional code at the checkout, and the discount will be applied.

Can I use more than one discount code at once?

Unfortunately, you can only use one unique dicount code per order.

If the product is unsuitable can I recieve a refund or exchange?

Yes, as long as you have emailed us with in 30 days, since your purchase, requesting a refund. We will contact you as soon as possible, regarding returning and refunding your item.

I have a question regarding a product, how do I contact you?

Please feel free to contact a member of our team via our messenger service, in the bottom left corner of this page or you can email us at hello@secretcrystals.co.uk we will endeavour to get back to you as soon as possible.