FREE SHIPPING ON ALL ORDERS
In the event you wish to cancel your order please contact us at support@thebowlondon.com
If we are unable to process the request cancellation immediately, it is usually because the package has been shipped, we will contact our courier to have the package returned to our warehouse.
Only once the package has returned to our warehouse will be able to process the cancellation.
Once an order is submitted we are unable to change the ordered products or quantity selected.
In this situation, we suggest you to contact us and cancel the incorrect order.
Thereafter, we recommend you place a new order on our website, with the correct item(s), at your own convenience.
If you wish to make a change in your delivery address, please contact us at support@thebowlondon.com and we will do our best to assist you in this matter.
In the event we are unable to process the address change directly on our system, this is usually because the package has already been shipped, we will need to contact our courier to make any modifications to the delivery address.
In order to help you further, we would really appreciate it if you could provide us with the following information:
- Order Number
- First and Last Name(s)
- Company Name (if needed)
- Street Name and Number
- Zip code/Postcode and City
- Country
- Phone Number and Email Address
Kindly observe, this process will delay the delivery time; Bow London is not responsible for any delay in delivery due to an address change request by the customer.
We aim to ensure that you receive your order as quickly as possible.
Once your order is successfully submitted, our warehouse processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.
You should receive your order within 1 working day in the UK (if ordered before 2pm), 3-5 working days if your address is based in Europe or 5-7 working days if your delivery address is based in the rest of the World. Packages are not shipped nor delivered on weekends and local public holidays.
Standard Delivery : Please note that our standard delivery times are estimates and may vary due to external factors outside of Bow London’s, and our courier’s control.
These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc.
Additionally, please note that during promotional campaigns, delivery times may be longer than usual.
If you receive your package, and it is not as you ordered, please contact us immediately at support@thebowlondon.com . We will do everything we can to correct our mistake as promptly as possible.
Yes, we offer the service of delivering your parcel to a Royal Mail Post Office or Royal Mail Customer Service branch that suits you.
If you have already chosen home delivery, you can reschedule your delivery to a pick-up point via your tracking number (online) or after the first delivery attempt and request them to deliver your package to your nearest Royal Mail Pick-Up Point.
Your package will be in a secure location where you can pick it up at your own convenience. Please note that all deliveries are signed for and require a signature upon delivery.
If you have received your Royal Mail Tracking Number, we urge you to contact your local Royal Mail Office in the first instance. Royal Mail will have more accurate information on the status of the delivery.
If you have not received your Royal Mail Tracking Number, please contact us at support@thebowlondon.com and we will look into this for you immediately.
All orders are currently shipped from our main warehouse in the United Kingdom.
Within 1 business day of placing your order, after it has been scanned at a Royal Mail Sorting Facility, you will receive an e-mail from Royal Mail containing your package’s tracking information.
To track your package, simply use the tracking number provided on Royal Mail's Official Website or "Track Order's" via the "Support" section located in the footer menu.
Although we strive to provide world-wide shipping, at this time our courier service is unable to deliver to:
There may be additional regions, countries, or cities that our courier service is unable to deliver to. For more information, please contact your local Royal Mail Office.
Free shipping is provided by Bow London when purchasing any item from our store.
Although shipping is free, you may be subject to, but not limited to: VAT, import duties and/or taxes, which are levied once the package reaches the destination country.
If your order has been placed to a country outside the European Union, in which we do not ship domestically (USA, Hong Kong and China) Bow London does not charge you any VAT/taxes when placing your order. You are instead subject to paying taxes to the local customs in your country. The deduction of VAT from your order is made at the product page or in the checkout on our website. Kindly note that Bow London is unable to advise if you will pay taxes locally or any potential amount that you will be charged.
For more information regarding additional fees levied by your local government, we suggest that you contact your local Royal Mail Office or local customs office.
There is no invoice included in the packaging when it is delivered.
Should you wish to have an invoice for your order, simply contact us and we will be happy to assist you.
Please note that for all orders outside the EU, US, Hong Kong, India and China, Bow London is required by law to include commercial invoices in the shipment to state the shipments value. The order cannot be delivered without this invoice.
A watch you select from our product page will consist of the watch face and the respective watch strap.
You can purchase additional watch straps, should you wish, by selecting a watch strap from the "Watch Strap" page.
To place your order select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you recieve all the neccessary info and that your order is delivered with out any compliactions.
We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.
If your order is successful, you should within the next 10 minutes receive an order confirmation via the email address provided by you at the checkout page. If not, please contact us at support@thebowlondon.com and we can assist you in this matter.
If an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via e-mail.
If you have not received an order confirmation sent via e-mail, we recommend you to contact us so we may investigate this for you. It is possible that your order was unsuccessful.
Additionally, it could also be possible that the e-mail address submitted by you was incorrect.
Due to high volumes, you may not receive your order confirmation instantly. The order confirmation and/or your tracking information will be sent out to you via email within the nearest 48 hours. We kindly ask you to wait 48 hours to receive either your order confirmation or your tracking information before contacting us. In the events, you have been debited in your bank account, you can safely know that your order has been successful. We apologize for any confusion and thank you for your patience.
Please note that you must return your items within 30 days of receiving them. The products must be unused and in original condition – ie. in original packaging with all labels and protective stickers intact. Products purchased directly from our website must be returned to our warehouse for a refund to be made.
If you wish to receive different products, we invite you to place a new order on our website at your convenience.
To return your item please email returns@thebowlondon.com
You have the right to return the products you have purchased on our website within 30 days of receiving them.
The product(s) must be unused - in the original packaging with all labels and protective stickers intact - and in original condition as delivered.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made.
To return an item please email returns@thebowlondon.com
Please note that you must return your items within 30 days of receiving them. The products must be unused and in original condition – ie. in original packaging with all labels and protective stickers intact. Products purchased directly from our website must be returned to our warehouse for a refund to be made.
If you wish to receive different products, we invite you to place a new order on our website at your convenience.
To return your item please email returns@thebowlondon.com
If you want to return your order, please email returns@thebowlondon.com, and a member of our team will happily assist you in the return of your item.
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete.
Kindly observe that Bow London is not responsible for any items lost during the return shipping. Therefore, we strongly recommend you to use registered mail and provide us with the tracking number of your returning package.
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.
Please note that campaigns and holidays can delay the processing of your return slightly. Do not hesitate to contact us if you should have any questions regarding this!
Bow London accepts American Express, Maestro, MasterCard, Visa.
All available payment options for each country are displayed at the checkout.
The prices visible on our Bow London site are stated in your local currency. These prices exclude possible duties and taxes which are either added or deducted at the checkout.
Bow London is not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company, respectively.
Your transaction and payment details are directly handled by Shopify Payments, our payment service provider, with secure encryption and under strict banking standards.
Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Bow London.
Bow London does not receive or store any payment information. All transactions are handled directly by Shopify Payments, our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.
To ensure the authenticity of a Bow London watch, it must be purchased directly from our website or from an authorised Bow London retailer.
If purchasing from e-commerce platforms such as eBay and Groupon, or any unauthorised third party vendor on Amazon, there is a risk of receiving a watch that is counterfeit, used, or defective.
Bow London does not honour any warranty claims that are not accompanied by the original documentation.
The water resistance of a Bow London watch is 3ATM.
We recommend that you avoid all contact with water. Avoid wearing the watch when showering, bathing, swimming, diving, or any activity where it is exposed directly to water. The watch is resistant to everyday use and light rain.
Kindly note that water damaged is not covered under the 24-month warranty.
All of our watches are made of stainless steel. The glass of the watch is made of hardened mineral glass. It is resistant against normal wear and tear but should be used with care.
Kindly note that a damaged crystal/glass is not covered under the 24-month warranty.
All Bow London watches use a Japanese Quartz Movement.
Leather wristband – we do not recommend you to wash the leather wristband. Any exposure to water will dry the leather and possibly cause damage to the wristband. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather.
Mesh wristband - With the Mesh strap, we recommend to give it a light clean by mixing some water and detergent. Please use a toothbrush and a cotton swab to clean it. The toothbrush can be good to reach into the small spaces in between.
Please do always remove the strap from the watch face when cleaning the strap.
Instructions on how to change your watch strap can be found in the "Owner's Guide" that you received with your watch or under the "Support"section in the footer menu of this page.
All leather wristbands are made of genuine leather.
As leather is an organic material, all wristbands will vary in grain as well as texture. The changes in the hue that come with regular use and passage of time are a natural part of the process when it comes to high-quality leather.
Instructions on how to change your watch strap can be found in the "Owner's Guide" that you received with your watch and under "Support" in the footer menu. The tool which is used is included at the bottom of your watch case. You can also use a similar, small item to adjust the size.
Please Be Advised: Due to the sandblasted coating on the mesh strap, the attached clasp may initially be a bitstiff and, therefore, appear difficult to open and close.
However, by following the instructions advised, you can wiggle the clasp by stating and stopping applying pressure to it until it becomes looser and easy to adjust.
All of our watches currently available are 36mm.
Our selection of 20mm straps fit all of the 36mm watches currently available.
The Bow London warranty does not cover the following: Damages, and/or malfunctioning of the watch after the terms of warranty. Damages, and/or malfunctioning of the watch, caused by you the customer. Self-inflicted damage to the crystal, crown, strap or buckle. Battery for quartz watches.
If purchasing from e-commerce platforms such as eBay and Groupon or an unauthorised third party vendor on Amazon, there is a risk of receiving a watch that is counterfeit, used or defective.
Bow London does not honor any warranty claims that are not accompanied by the original proof of purchase. To obtain a repair or replacement under this limited warranty, you must ensure that you still have the e-receipt, or the original store receipt that you recieved upon purchase.
The International Warranty covers any manufacturing or material defects. It is valid for 24 months after the original purchase date. Please retain your confirmation email as proof of purchase. In the event, that a product is returned and adheres to this policy a repair will be carried out or a replacement product will be issued. If no replacement is available you may choose a product of the same value as a replacement but no cash refund will be made after 30 days of purchase.
If you purchased your timepiece from an authorised Bow London retailer, please contact the authorised Bow London retailer or service provider from where it was originally purchased.
If you purchased your watch directly from our website, and feel it is a matter of warranty, kindly contact us at hello@thebowlondon.com
If purchased from an e-commerce platform such as: eBay and Groupon, or any unauthorised third party vendor on Amazon, there is a risk of receiving a timepiece that is counterfeit, used, or defective. Bow London does not honour any warranty claims that are not accompanied by the original proof of pruchase.
All our watches are fitted with a standard silver oxide button cell battery readily available at most watch stores and/or jewelers.
For battery replacement, please contact a watch store near you.
Batteries fitted in our watches are expected to last between 2 to 4 years depending on external factors such as, but not limited to: external temperature, humidity, air pressure, etc.
For battery replacement, contact a watch store near you.
Please set the time to 12:00 sharp and check that the crown is pushed in, completely, against the watch case. Wait 15 minutes to see if the minute hand has moved.
If this does not resolve the issue, kindly contact us and we will be happy to assist you.
At the checkout page, to apply your promotion code, click “discount code”, enter the code, and click on “Apply”. Be sure that there are no additional spaces before or after the discount code.
Kindly note that only one promotion code is valid per order. A promotion code cannot be combined with an additional promotion code.
The campaigns offered on our official website are only valid for orders made directly on our official website and are only valid for a limited amount of time; the campaign/promotion cannot be applied to orders made before or after the campaign period.
Please contact us using the "Become an Ambassador" form located in the footer of this page. Your request will then be processed directly by our Collaboration Department who will review it and contact you directly at their earliest convenience.
At Bow London, we want to ensure that your experience with our products is outstanding, before, during and after your purchase.
We work exclusively with a select group of partners around the world who have earned the privilege of being an authorised Bow London retailer.
Whether you purchase from a retail store or online, we want you to have an experience that leaves you completely satisfied. Our retail partners have proven to us that they are committed to delivering a consistently excellent level of service.
The only way to ensure you are buying an authentic Bow London watch is to purchase it through an authorised retailer or at www.thebowlondon.com.
When you purchase a watch from an authorised Bow London retailer, you can be assured that:
If purchasing from e-commerce platforms such as eBay and Groupon or an unauthorised third party vendor on Amazon, you risk receiving a timepiece that is counterfeited, used or defective.
Bow London does not honour any warranty claims that are not accompanied by original documentation. To obtain a repair or replacement under our limited warranty, you must ensure that you have proof of purchase, via an e-receipt or in-store receipt.
Bow London will not honour any warranty claims for watches purchased from an unauthorised retailer.
Please submit an official request by contacting our team at hello@thebowlondon.com
In your official request, kindly provide the following information:
Be sure to include any additional information which you feel is relevant, such as, other brands that are carried, etc.
This request is automatically forwarded to our Sales Department where the responsible sales-representative for your country will review it and contact you directly at their earliest convenience.
Bow London is a British company, driven by ambitious and dedicated people, our corporate culture is highly motivated and aspirational.
Outside-the-box initiatives and ideas are always encouraged. If a progressive and global work environment with lots of international career opportunities sounds appealing to you, we invite you to join the Bow London family.
Currently no positions are available.
Our terms of use are located in the footer menu, under "Information".
Our privacy policy is located in the footer menu, under "Information".
