In the event you wish to cancel your order please contact us at support@thebowlondon.com

If we are unable to process the request cancellation immediately, it is usually because the package has been shipped, we will contact our courier to have the package returned to our warehouse.

Only once the package has returned to our warehouse will be able to process the cancellation.

Once an order is submitted we are unable to change the ordered products or quantity selected.

In this situation, we suggest you to contact us and cancel the incorrect order.

Thereafter, we recommend you place a new order on our website, with the correct item(s), at your own convenience.

If you wish to make a change in your delivery address, please contact us at support@thebowlondon.com and we will do our best to assist you in this matter.

In the event we are unable to process the address change directly on our system, this is usually because the package has already been shipped, we will need to contact our courier to make any modifications to the delivery address.

In order to help you further, we would really appreciate it if you could provide us with the following information:

- Order Number

- First and Last Name(s)

- Company Name (if needed)

- Street Name and Number

- Zip code/Postcode and City

- Country

- Phone Number and Email Address

Kindly observe, this process will delay the delivery time; Bow London is not responsible for any delay in delivery due to an address change request by the customer.

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, our warehouse processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.

You should receive your order within 1 working day in the UK (if ordered before 2pm), 3-5 working days if your address is based in Europe or 5-7 working days if your delivery address is based in the rest of the World. Packages are not shipped nor delivered on weekends and local public holidays.

Standard Delivery : Please note that our standard delivery times are estimates and may vary due to external factors outside of Bow London’s, and our courier’s control.

These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.

If you receive your package, and it is not as you ordered, please contact us immediately at support@thebowlondon.com . We will do everything we can to correct our mistake as promptly as possible.