Baxter Brown and www.baxterbrown.com are trading names of BOW LONDON LIMITED. We recommend that you print out and keep a copy of these terms and conditions for future reference.

These terms and conditions apply to all interactions and transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by Bow London Limited ('Baxter Brown', ‘we’ or ‘us’ or ‘our’). If you have any questions or comments with regard to these terms and conditions please contact us by email: help@baxterbrown.com.

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. 




Baxter Brown asks you to accept cookies in order to optimise performance, functionality and advertising relevancy.




Any contract for purchases made through the website will be with Bow London Limited. Bow London Limited must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received Bow London Limited will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Bow London Limited’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Bow London Limited is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.




These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Bow London Limited website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Baxter Brown runs promotions for their customers and reserves the right to cancel or amend these promotions if misused or necessary. All 100% discounts can only be used once per customer per category and must not be duplicated. Baxter Brown reserves the right to cancel any order where they deem a discount code to have been inappropriately used without the approval of Baxter Brown

Discount codes can not be used on Gift Cards unless stated otherwise.  




Bow London Limited own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Baxter Brown website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the Baxter Brown website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Baxter Brown website.




Bow London Limited accepts payment by Visa, MasterCard, Maestro and American Express. All product prices and delivery charges are shown in UK pounds sterling inclusive of VAT at the applicable rate. Your payment card company will perform any currency conversion.

Bow London Limited takes responsibility to ensure that your payment is secure. We do this via secure payment pages and by secure checkout.com servers.




If Bow London Limited has insufficient stock/availability to deliver the service ordered by you, we will notify you as soon as possible and any sum debited by Bow London Limited from your credit card will be re-credited to your account and Bow London Limited will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Bow London Limited will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.




Once your order has been placed, you are not able to cancel it or make any changes. Please refer to our returns policy for details on returning your order. Baxter Brown reserves the right to cancel an order if any terms or conditions have been broken this includes giveaways and discount promotions.




Any worries regarding services should be investigated immediately and the service should not be used until it is confirmed by a qualified Baxter Brown agent. In the instance of a service failing under normal warranty conditions, Bow London Limited will endeavour to compensate you for the failure.

Bow London Limited is not responsible for any harm, injury or death caused to yourself or any third parties when using products/services of Bow London Limited.




Bow London Limited reserves the right to make changes to our site, policies, and these terms at any time. If any of these conditions shall be deemed invalid, void or for any reason unforeseen, that condition shall be deemed sever-able and shall not affect the validity and enforce-ability of any remaining condition.




All Baxter Brown services are covered under a warranty. This does not include customer dissatisfaction refunds, instead our agent will reperform the service.


Last updated: 21st February 2024